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Delivery availability
Send us your delivery location and requested products so we can confirm whether delivery is available. Do not assume every destination is covered. Collection or alternative arrangements must also be confirmed in advance.
Delivery charges
Charges depend on the destination, parcel dimensions, weight and quantity. Request the complete delivery charge and order total before confirming or paying. Delivery is not free unless expressly included in your quotation.
Preparation and transit
Confirm the preparation or production estimate and the separate delivery estimate for your order. Availability, custom work, quantity and courier service can affect timing. Estimates are not guaranteed arrival dates unless specifically agreed.
Recipient information
Provide an accurate recipient name, reachable phone number and full delivery address. Tell us promptly if details change. Any proposed additional costs for an address change, unsuccessful delivery or re-delivery should be explained before agreement.
Dispatch and tracking
Ask for dispatch confirmation and any tracking information available for your shipment. Tracking depends on the delivery service used. Contact us if your shipment has not arrived within the expected period so its status can be checked.
Damaged or missing goods
Check your delivery when it arrives. Contact us as soon as reasonably possible about damaged, incorrect or missing goods, with order details and photographs where available. Keep the packaging while the issue is reviewed. Read our Returns, Refunds & Cancellations policy for next steps.
Delays and help
If delivery is delayed or cannot be completed, contact us to discuss its status and the available solution. Applicable consumer rights remain unaffected. Email amazingdecora100@gmail.com or call +94 74 056 0413.