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Report a problem
Contact amazingdecora100@gmail.com or +94 74 056 0413 as soon as reasonably possible about damaged, defective, incorrect or missing goods. Include your name, order confirmation and a description. Photographs are helpful where available, but do not delay a request solely because you do not have them.
Review and remedies
We will review the issue against the confirmed order and applicable consumer rights. Depending on the circumstances, a suitable remedy may include replacement, repair where appropriate, a refund or another agreed solution. This policy does not remove remedies required by law.
Arranging a return
Contact us before sending an item back so the return address and handling instructions can be confirmed. Keep the item and packaging while the issue is reviewed where reasonably possible. Responsibility for transport and any return costs should be explained before arrangements are made, subject to applicable law.
Change of mind
A fixed change-of-mind return window is not advertised on this website. Ask about eligibility, time limits, item condition and charges before confirming your order. This does not affect rights relating to defective, incorrect or misdescribed goods.
Custom and wholesale orders
For customised, made-to-order or wholesale purchases, request specific cancellation and change-of-mind conditions before agreeing or paying a deposit. Customisation does not remove applicable rights concerning defects or goods that do not match the confirmed order.
Cancellations and changes
Contact us promptly to request a cancellation or change. Available options depend on whether materials have been committed, production has started or dispatch has occurred. Any applicable costs or deposit conditions should be disclosed and agreed before purchase. No fixed cancellation fee is stated here.
Refund arrangements
Where a refund is agreed or required, we will confirm the amount, method and expected processing time with you. Bank or payment-provider processing may affect when funds appear. No fixed refund timeframe is promised on this page.
Natural variation
Small variations in coir colour, wood grain and fibre texture can occur. These do not excuse defects, a failure to meet agreed specifications or a material difference from the confirmed description.